The University of North Texas System is dedicated to serving internal and external customers and has implemented Culture of Service training for its employees. As of Fall 2016, more than 300 UNTS employees have particpated in a 2-day training workshop designed to help equip our team with the tools necessary to better prepare for the needs of both internal and external clients.
Learn more about the Culture of Service in this video from Chancellor Lee F. Jackson:
Participants will complete a two-day workshop, "Achieving Service Excellence," and work with employees to focus on customer service philosophies, trends and benefits. The pilot project will provide a baseline for extending the culture of service to all campuses and departments.
If you have questions about the Culture of Service project, contact a member of the project leadership team at your location or Human Resources, 1-855-878-7650, Option 5
Shared services began operations at the System in 2011. Many university systems are adopting shared services models to streamline operations and processes so that maximum resources can be directed toward academic areas.
The Culture of Service project has been endorsed by Chancellor Jackson and is sponsored by Vice Chancellor of Finance Janet Waldron. Human Resources is managing the pilot in conjunction with Ouellette and Associates consultants and a Culture of Service leadership team representing all system locations.