Corporate Travel Planners (CTP)

Corporate Travel Planners (CTP) & Concur

Corporate Travel Planners (CTP) is the UNT System’s preferred travel agency. Concur is the online booking tool that employees can utilize for booking travel arrangements.

Utilizing CTP when making travel arrangements alleviates paperwork required to pay for travel, increases the level of customer service offered to travelers, provides duty of care for the Traveler and provides travel reporting for the University. CTP’s 24/7 customer service gives UNT System travelers peace of mind that is expected from any travel agency. Additionally, CTP’s after-hours service ensures faculty and staff will never be left stranded in a travel emergency or while on the road.

How can employees use CTP?

  • Directly book University business travel for themselves online through Concur or directly with an agent over the phone
  • As a travel assistant, book University business travel for another employee online through Concur or directly with an agent over the phone
  • Book University business travel for students or other non-employee guests of the University online through Concur or directly with an agent over the phone

Resources

  • Log in 
  1. Go to your myUNT portal
  2. Go to the Human Resources tab
  3. Click on link for Concur Solutions (you may have to disable your pop-up blocker)
  • Concur Online Assistance (free) 877-727-5188 – All technical questions, navigating Concur, error messages
  • Full Service Agent 855-201-6754 or 210-293-8601 – Book travel with an agent (see fee list)
  • After Hours – 800-358-1409 (see fee list)
  • Travel training resources and How-To videos (link to business process training page) · Other non-technical questions with Concur & CTP – email bsc@untsystem.edu or call 940-369-5500
  • Business Process Training 

Approval process

  • Before booking any travel, a Travel Budget Authorization (TBA) should be completed, signed and sent with the Account Detail Sheet to traveladvance@untsystem.edu
  • Immediately submitting the TBA to the Travel team for all Concur/CTP bookings will ensure the appropriate account/ fund is used to charge the expense.
  • For non-employee guest booking
    • A TBA is not required for non-employees
    • In lieu of a TBA, send an email to traveladvance@untsystem.edu with:
      • The Account/ Fund holder CC’d on the email
      • The Account/ Fund to be used for the trip
      • Guest’s name
      • Travel dates

Airfare Comparison

Our office performs an airfare pricing comparison quarterly to ensure our travelers, when using CTP, are receiving fares that are at or below other online providers. We use our top three domestic destinations and the top international destination for the time period. The criteria used, date and time are the same to ensure the most accurate comparison is performed.

Please review the results of our recent airfare pricing test:

Fees

CONUR/CTP FEES CONCUR ONLINE CTP FULL SERVICE
Each domestic airline e-ticket issued $6.50 $19.80
Each domestic rail ticket X $19.80
Each domestic e-ticket refunded $13.50 $13.50
Each domestic e-ticket exchanged $19.80 $19.80
Each e-ticket issued on Southwest Airlines/Direct Connect Carriers $11.48 $19.80
Each international airline e-ticket issued $9.00 $27.00
Each international issued rail ticket X $27.00
Each international ticket refunded X $13.50
Each international e-ticket exchanged $19.80 $27.00
Changes or cancellations before e-ticket is purchased (reverts to full service, but at a discounted rate since the original ticket was self-service booked). $9.00 $18.00
Group airline or rail ticket exchanges or refunds - domestic X $13.50
Each issued airline or rail ticket that is part of a group- international (a group is defined as 10 or more tickets issued for the same origin and destination and for the same travel dates) X $25.20
Group airline or rail ticket exchanges or refunds - international X $19.80
Frequent flier/reward travel reservations X $45.00
Car reservation purchased separate from airline reservation $5.00 $9.00
Hotel reservation purchased separate from airline reservations $5.00 $9.00

CTP After hours information & service fees

  • **PLEASE NOTE – the after-hours services are for emergencies only. These expenses will need to be paid for by the employee at that time and will be reimbursed after the fact.
  • Call 800-358-1409
  • Hours of operation 5:31 p.m. – 7:59 a.m. Central Standard Time
CTP AFTER HOURS FEE
Domestic Call $ 16.00
Domestic VIP Call Handling $ 30.00
Domestic Ticketing $ 27.00
Domestic Ticketing with VIP Call Handling $ 40.00
Domestic Ticketing Requiring Authorization $ 30.00
Domestic Ticketing Requiring Authorization with VIP Call Handling $ 48.00
Domestic Voids $ 26.00
Domestic Voids with VIP Call Handling $ 44.00
Domestic Ticket Exchanges $ 40.00
Domestic Ticket Exchanges with VIP Call Handling $ 58.00
Domestic Ticket Exchanges Requiring Authorization $ 40.00
Domestic Ticket Exchanges Requiring Authorization with VIP Call Handling $ 58.00
International Call $ 16.00
International VIP Call Handling $ 34.00
International Ticketing $ 27.00
International Ticketing with VIP Call Handling $ 37.00
International Ticketing Requiring Authorization $ 30.00
International Ticketing Requiring Authorization with VIP Call Handling $ 45.00
International Voids $ 26.00
International Voids with VIP Call Handling $ 35.00
International Ticket Exchanges $ 40.00
International Ticket Exchanges with VIP Call Handling $ 55.00
International Ticket Exchanges Requiring Authorization $ 40.00
International Ticket Exchanges Requiring Authorization with VIP Call Handling $ 58.00

FAQ

  • Concur does not open, just refreshes my.unt.edu 
    • Disable Pop-Up blocker for my.unt.edu
    • Right Mouse Click, select ‘Open in a New Window’
  • There is no link for Concur Solutions 
    • Ensure you are on the human resources tab
    • Access is granted by HR and new employees are given access after one paycheck cycle
  • My profile is incorrect or has not been updated since my position change 
    • Ensure all of your profile information is up to date and complete in my.unt.edu
    • Contact the BSC @ 940-369-5500 or via email bsc@untsystem.edu
  • What does this error message mean 
  • I need to cancel a flight
    • Contact the Concur free online assistance at 877-727-5188
  • I found a flight on another travel site but cannot find it in Concur 
    • Contact the Concur free online assistance at 877-727-5188 – they can assist in finding the flight for you or explain why it is not available
  • I found a flight on another travel site but is more expensive in Concur 
    • Contact the Concur free online assistance at 877-727-5188 – they can attempt to match the price you are finding
  • How do I book travel for another employee 
    • Before booking any travel, a Travel Budget Authorization (TBA) should be completed, signed and sent with the Account Detail Sheet to traveladvance@untsystem.edu
    • An employee can be set you up as a travel assistant, located in profile settings options, or send an email to the employee & traveladvance@untsystem.edu requesting to be set up as a travel assistant for the employee. The employee must approve the request. Be sure to include the Employee ID.
    • To book travel for another employee as their proxy, click on profile in the top right -> choose ‘act as another user’ -> type the employee’s last name in the search box -> click on the name
    • Be sure to log out as that employee’s when travel is completed and prior to starting another travel request