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Corporate Travel Planners (CTP)

Corporate Travel Planners (CTP) is the UNT System’s preferred travel agency. Concur is the online booking tool that employees can utilize for booking travel arrangements.

Utilizing CTP when making travel arrangements alleviates paperwork required to pay for travel, increases the level of customer service offered to travelers, provides duty of care for the Traveler and provides travel reporting for the University. CTP’s 24/7 customer service gives UNT System travelers peace of mind that is expected from any travel agency. Additionally, CTP’s after-hours service ensures faculty and staff will never be left stranded in a travel emergency or while on the road.

How can employees use CTP?

  • Directly book University business travel for themselves online through Concur or directly with an agent over the phone
  • As a travel assistant, book University business travel for another employee online through Concur or directly with an agent over the phone
  • Book University business travel for students or other non-employee guests of the University online through Concur or directly with an agent over the phone

FAQ

How do I book travel for another employee 
  • Before booking any travel, a Travel Budget Authorization (TBA) should be completed, signed and sent to traveladvance@untsystem.edu. If your department is live with Concur Request & Expense, a Concur Request must be completed and approved prior to booking.
  • An employee can be set you up as a travel assistant, located in profile settings options. Click here for a quick how-to on setting up a travel assistant
  • To book travel for another employee as their proxy, click on profile in the top right -> choose ‘act as another user’ -> type the employee’s last name in the search box -> click on the name
  • Be sure to log out as that employee’s when travel is completed and prior to starting another travel request
  • Click here for a quick how-to on logging in as a travel assistant
My profile is incorrect or has not been updated since my position change 
What does this error message mean 
I need to cancel a flight
  • Contact the Concur free online assistance at 877-727-5188
I found a flight on another travel site but cannot find it in Concur 
  • Contact the Concur free online assistance at 877-727-5188 – they can assist in finding the flight for you or explain why it is not available
I found a flight on another travel site but is more expensive in Concur 
  • Contact the Concur free online assistance at 877-727-5188 – they can attempt to match the price you are finding

Resources

  • Log in - untsystem.edu/concur
  • Concur Online Assistance (free) 877-727-5188 – All technical questions, navigating Concur, error messages
  • Full Service Agent 855-201-6754 or 210-293-8601 – Book travel with an agent (see fee list)
  • After Hours – 800-358-1409 (see fee list)
  • Travel training resources and How-To videos: Business Process Training 
  • Other non-technical questions with the Concur Booking module & CTP – email travel@untsystem.edu or call 940-369-5757

Approval process

  • Before booking any travel, a Travel Budget Authorization (TBA) should be completed, signed and sent to traveladvance@untsystem.edu. If your department is live with Concur Request & Expense, a Concur Request must be completed and approved prior to booking.
  • Immediately submitting the TBA to the Travel team for all Concur/CTP bookings will ensure the appropriate account/ fund is used to charge the expense.
  • For non-employee guest booking
    • A TBA is not required for non-employees
    • In lieu of a TBA, send an email to traveladvance@untsystem.edu with:
      • The Account/ Fund holder CC’d on the email
      • The Account/ Fund to be used for the trip
      • Guest’s name
      • Travel dates