Information Technology Shared Services

The UNT System Vision for Information Technology Shared Services: Exemplary IT services and solutions provided by committed professionals in a supportive environment and valued by our constituents.

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Leadership Team

CHARLOTTE RUSSELL
Interim Chief Information Officer, Chief Information Security Officer and Senior Director of Management and Risk Services
Charlotte Russell's responsibilities include management of enterprise IT policy and strategic planning, risk assessment, information security management programs, business continuity and disaster recovery planning, vendor and contract management services, communications, marketing, and professional development services, software licensing, information services and resource support, accessibility programs, and State of Texas initiative analysis and reporting.
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KENDRA KETCHUM
Chief Technology Officer
Kendra Ketchum's responsibilities include enterprise architecture and planning; data communications; voice communications; web services and content management; servers, storage and backup; data centers and operations; database management; directory services; end user support; performance and service management; and asset management.
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DOROTHY FLORES
Director, Enterprise Applications
Dorothy Flores' responsibilities include directing the development, support and maintenance of the UNT System's shared software applications including the PeopleSoft ERP system, BlackBoard Learning Management System, the ImageNow document imaging and management system and two dozen applications. .
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BOB GRAHAM
Director of Strategic Services
The Strategic Services division is responsible for Portfolio and Project Management for ITSS. The staff of Strategic Services work directly with customers to request IT enhancements through the IT governance process. 
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Stephanie McCane  supports the annual budget process preparation, development, monitoring, management and reporting requirements of central enterprise computing services that support ITSS.
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