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Information Technology Shared Services

The UNT System Vision for Information Technology Shared Services: Exemplary IT services and solutions provided by committed professionals in a supportive environment and valued by our constituents.

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Leadership Team

Interim Chief Information Officer, Chief Information Security Officer and Senior Director of Management and Risk Services
Charlotte's responsibilities include management of enterprise IT policy and strategic planning, risk assessment, information security management programs, business continuity and disaster recovery planning, vendor and contract management services, communications, marketing, and professional development services, software licensing, information services and resource support, accessibility programs, and State of Texas initiative analysis and reporting. Charlotte also leads the IT Shared Services department of the University of North Texas System. Her responsibilities as interim CIO include implementation of the system-wide consolidated information technology strategic plan, ensuring that short-term and long-term budgets are executed as planned, providing governance, setting priorities and decision making structures in place that lead to establishing a high performing, customer focused IT service organization.

Chief Technology Officer
Larry Mendez is the Chief Technology Officer for the IT Shared Services department at the University of North Texas System. Larry and his team are responsible for data communications; voice communications; web services and content management; servers, storage and backup; data centers and operations; directory services; end user support; and asset management.

Director, Enterprise Applications
Dorothy Flores' responsibilities include directing the development, support and maintenance of the UNT System's shared software applications including the PeopleSoft ERP system, BlackBoard Learning Management System, the ImageNow document imaging and management system and two dozen applications.

Director of Strategic Services
The Strategic Services division is responsible for Portfolio and Project Management for ITSS. The staff of Strategic Services work directly with customers to request IT enhancements through the IT governance process. Once these requests are approved by governance, Strategic Services manages or assists in the project life cycle for the delivery of those IT enhancements.

Stephanie McCane supports the annual budget process preparation, development, monitoring, management and reporting requirements of central enterprise computing services that support ITSS.

Chief Enterprise Architect
Andy’s responsibilities include planning, developing, and maintain technology blueprints that will deliver enterprise solutions for UNT System. He is also responsible for reviewing new technology architectures, promoting the use of existing and established architectures, advising Shared Services on business and technology innovations, and supporting the technology goals of the UNT campuses.

Director of Strategic Services
Nassos’s responsibilities encompass Service Management, Quality Assurance and Operational Analytics. His team collaborates with all business and functional areas as well as service owners to deliver business value and optimal student experience within a wide range of Enterprise level IT services. We focus on delivering end-to-end services using best practice process models, emphasizing benefits to our customers, and continuously improving quality and reliability of those services.