CTP Fees and Airfare Price Comparisons

Airfare Comparison

Our office performs an airfare pricing comparison quarterly to ensure our travelers, when using CTP, are receiving fares that are at or below other online providers. We use our top three domestic destinations and the top international destination for the time period. The criteria used, date and time are the same to ensure the most accurate comparison is performed.

Please review the results of our recent airfare pricing test:

Fees

CONUR/CTP FEES CONCUR ONLINE CTP FULL SERVICE
Each domestic airline e-ticket issued $6.50 $19.80
Each domestic rail ticket X $19.80
Each domestic e-ticket refunded $13.50 $13.50
Each domestic e-ticket exchanged $19.80 $19.80
Each e-ticket issued on Southwest Airlines/Direct Connect Carriers $11.48 $19.80
Each international airline e-ticket issued $9.00 $27.00
Each international issued rail ticket X $27.00
Each international ticket refunded X $13.50
Each international e-ticket exchanged $19.80 $27.00
Changes or cancellations before e-ticket is purchased (reverts to full service, but at a discounted rate since the original ticket was self-service booked). $9.00 $18.00
Group airline or rail ticket exchanges or refunds - domestic X $13.50
Each issued airline or rail ticket that is part of a group- international (a group is defined as 10 or more tickets issued for the same origin and destination and for the same travel dates) X $25.20
Group airline or rail ticket exchanges or refunds - international X $19.80
Frequent flier/reward travel reservations X $45.00
Car reservation purchased separate from airline reservation $5.00 $9.00
Hotel reservation purchased separate from airline reservations $5.00 $9.00

CTP After hours information & service fees

  • **PLEASE NOTE – the after-hours services are for emergencies only. These expenses will need to be paid for by the employee at that time and will be reimbursed after the fact.
  • Call 800-358-1409
  • Hours of operation 5:31 p.m. – 7:59 a.m. Central Standard Time
CTP AFTER HOURS FEE
Domestic Call $ 16.00
Domestic VIP Call Handling $ 30.00
Domestic Ticketing $ 27.00
Domestic Ticketing with VIP Call Handling $ 40.00
Domestic Ticketing Requiring Authorization $ 30.00
Domestic Ticketing Requiring Authorization with VIP Call Handling $ 48.00
Domestic Voids $ 26.00
Domestic Voids with VIP Call Handling $ 44.00
Domestic Ticket Exchanges $ 40.00
Domestic Ticket Exchanges with VIP Call Handling $ 58.00
Domestic Ticket Exchanges Requiring Authorization $ 40.00
Domestic Ticket Exchanges Requiring Authorization with VIP Call Handling $ 58.00
International Call $ 16.00
International VIP Call Handling $ 34.00
International Ticketing $ 27.00
International Ticketing with VIP Call Handling $ 37.00
International Ticketing Requiring Authorization $ 30.00
International Ticketing Requiring Authorization with VIP Call Handling $ 45.00
International Voids $ 26.00
International Voids with VIP Call Handling $ 35.00
International Ticket Exchanges $ 40.00
International Ticket Exchanges with VIP Call Handling $ 55.00
International Ticket Exchanges Requiring Authorization $ 40.00
International Ticket Exchanges Requiring Authorization with VIP Call Handling $ 58.00