Business Process Improvement

Purpose and Mission
Business Process Improvement | Reporting (BPI), an objective assurance and consulting department within the University of North Texas System (UNTS), serves as a catalyst for continuous improvement amongst all UNTS departments and institutions. The BPI office provides a collaborative, structured, transparent and data-driven approach to solving complex and ambiguous business challenges across all components of the UNT System. As part of this process, BPI applies the structured Six Sigma DMAIC (define, measure, analyze, improve, establish control) methodology to UNTS operations in order to help the organization accomplish its objectives with a systematic approach to evaluate and improve the effectiveness of operational processes.

All BPI activities shall be responsive and attuned to the experience and perspectives of staff and management personnel but shall be expected to fairly and independently evaluate all information and opinions in order to make the best recommendations for the organization,  free of restricting influences. Business Process Improvement | Reporting will make a balanced assessment of all relevant circumstances in any review and not allow personal opinions to influence judgement in any way, shape or form. The BPI Department will work in a collaborative and professional manner with all UNTS component units.

Scope of Work
The BPI team assists executive management in the effective and efficient execution of their responsibilities, including alignment with strategic plan objectives. BPI completes this purpose by providing the following consulting services:

  1. Operational/Continuous Improvement

  2. Organizational Change Management

  3. Project Management

  4. Contract Management

  5. Six Sigma Training

  6. Strategic Planning

  7. Data Analytics

  8. Benchmarking and Best Practice Application

Additionally, BPI is responsible for:

  • Coordinating and performing process reviews based on priority and risk.

  • Serving as a preventative control in reviewing and re-engineering internal processes and performing continuous monitoring.

  • Evaluating the effectiveness and efficiency of processes and resources.

  • Reviewing processes to determine if results are consistent with established objectives and goals, as well as whether the operations are being carried out as planned.

  • Implementing an annual Business Process Improvement Plan, including any special tasks or projects requested by executive management and the Board

  • Serving as the facilitator, coordinator and evaluator for external consulting agencies, when requested by the Vice Chancellor for Finance. 

Professional Standards
BPI follows the Six Sigma and Lean Six Sigma methodology. Each Six Sigma project performed follows a defined sequence of steps and has quantified value targets. Additionally, only certified or in-training Six Sigma Green Belt, Black Belt, or Master Black Belt are qualified to lead a Six Sigma, Lean Six Sigma, and/or continuous improvement project. Any Six Sigma, Lean Six Sigma, or continuous improvement project that demonstrates cost savings must be coordinated with, reviewed, and validated by the BPI Department.